Conflict Management Training Workshop

•UdyogVikas Apprenticeship Awards – Student Nomination

•Study Abroad: Steinbeis LSC

•UdyogVikas Apprenticeship Awards – Industry Nomination

•UdyogVikas is now emerging as a National-to-International level Skill–Employment–Innovation Super Network

•UdyogVikas Core Mission: To Build a National-to-Global Skill, Employment & Entrepreneurship Ecosystem aligned with NEP 2020, NAPS/NATS, and Skill India Mission

•Vision: 10,000+ Students | 1,000+ Companies | 100+ Centers | 10+ Global Partners

•UdyogVikas Apprenticeship Awards – Student Nomination

•Study Abroad: Steinbeis LSC

•UdyogVikas Apprenticeship Awards – Industry Nomination

•UdyogVikas is now emerging as a National-to-International level Skill–Employment–Innovation Super Network

•UdyogVikas Core Mission: To Build a National-to-Global Skill, Employment & Entrepreneurship Ecosystem aligned with NEP 2020, NAPS/NATS, and Skill India Mission

•Vision: 10,000+ Students | 1,000+ Companies | 100+ Centers | 10+ Global Partners

Course Overview

The Conflict Management Training Workshop is designed to enhance professionals' ability to identify, understand, and resolve workplace conflicts constructively. This intensive program focuses on practical techniques for active listening, empathy development, negotiation strategies, and collaborative problem-solving to transform conflicts into opportunities for growth and innovation.

Who Should Enroll: Managers, team leads, HR professionals, project managers, customer service representatives, sales executives, and anyone who regularly interacts with diverse stakeholders. Essential for those preparing for leadership roles or managing cross-functional teams.

Learning Outcomes

Identify different types and sources of workplace conflict

Apply active listening and empathetic communication

Develop win-win negotiation and bargaining strategies

Implement collaborative problem-solving frameworks

Create effective mediation and facilitation skills

Build trust and psychological safety in teams

Handle difficult conversations with confidence and tact

Measure and improve conflict resolution effectiveness

Curriculum

Module 1: Foundations of Conflict Management

Understanding conflict: Definition and perspectives
Types of workplace conflict (task, relationship, process)
Positive vs. negative outcomes of conflict
Conflict styles assessment (Thomas-Kilmann)
Creating a constructive conflict culture

Module 2: Communication & Active Listening

Barriers to effective communication
Active listening techniques and practice
Paraphrasing, summarizing, and reflecting
Non-verbal communication and body language
Asking powerful questions for understanding

Module 3: Empathy & Perspective Taking

Developing cognitive and emotional empathy
Understanding different viewpoints and interests
Building rapport and establishing trust
Managing emotions during conflict situations
Cultural sensitivity in conflict resolution

Module 4: Negotiation Strategies

Principled negotiation (Fisher & Ury)
Win-win vs. win-lose approaches
Preparing for negotiations effectively
Creating value and claiming value
Handling impasses and deadlocks

Module 5: Collaborative Problem Solving

Root cause analysis techniques
Creative solution generation methods
Evaluating and selecting optimal solutions
Implementation planning and execution
Measuring success and continuous improvement

Module 6: Mediation & Facilitation

Role of mediator vs. facilitator
Mediation process and stages
Framing issues and setting ground rules
Managing power imbalances and dynamics
Documenting agreements and follow-up

Module 7: Practical Application & Assessment

Personal conflict management assessment
Role-playing exercises for real-world scenarios
Group projects and collaborative tasks
Personal development planning
Certification assessment and evaluation

Eligibility Criteria

Minimum Qualification: 10+2 or equivalent
Experience: No prior experience required
Age: 18 years and above
Language: Proficiency in English (basic understanding required)
Commitment: Willingness to participate actively in workshop activities

Career Opportunities

Strong conflict management skills are essential for career advancement across all industries. This workshop enhances your professional profile and opens doors to various opportunities:

Team Leader

₹5-12 LPA

Sales Executive

₹4-10 LPA

Trainer

₹4-9 LPA

Client Manager

₹5-13 LPA

HR Professional

₹4-11 LPA

Leadership Roles

₹8-20 LPA

Course Fees

3-Day Conflict Management Training Workshop

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One-Time Payment

EMI Options Available

Corporate Group Discounts

Early Bird Discount: 15%

Contact for Scholarship Options